Listen. Understand. Succeed.

EMOTION DETECTION
IN REAL TIME

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Read the case studies

callAIser™ ON-PREMISE SOLUTION

OPTIMIZED FOR PERFORMANCE

callAIser™ is a callcenter software, leveraging audEERING’s latest AI technology to detect emotion from audio. A few seconds of speech are enough to determine the emotional state of the caller, even while he is still in the queue. It can detect anger, friendliness, arousal and valence.

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Troubled customers can be handled with special care. Using callAIser™ proofed to increase customer satisfaction by 56%. Furthermore, your employees will love it – it‘s easy to handle the calls. Success is shown immediately and agressive callers are alerted in real-time statistics on the team leader‘s dashboard.

CUSTOMER SATISFACTION
56% INCREASED

callAIser™ helps to accurately target angry customers
and solve their problems.


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RECOMMENDED BY 94% OF ALL TEAM MANAGERS

Using callAIser™, team leaders can easily track hundreds of calls at a time, spot problems and react in real time.


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INCREASED MOTIVATION OF AGENTS BY 82 %

callAIser™ makes it easy to identify difficult customers and get help. It reports success immediately.  

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callAIser™ BACKEND RESOURCE REQUIREMENTS

LIGHTWEIGHT BUT PERFORMANT

callAIser™ is a lightweight software solution, which is completely integrated on your local server and network. This blocks little resources and guarantees full security over your customer‘s data.

The hardware requirements increase with the number of concurrent calls. Find more information in the callAIser™ technical specifications.

video

WORKING WITH callAIser™

EMOTION RECOGNITION IN REAL TIME

With callAIser™ your agents immediately know which mood the customer is in – even before picking up the phone. The software also shows them data about age, gender and the course of the conversation.

Furthermore, it makes it very easy to get support from their leader, who is directly alerted if his help is needed with an angry customer. Watch this video to learn more about the powerful features of callAIser™.

EMOTION DETECTION IN REAL TIME

Your agents immediately know which mood the customer is in.

INSTANT SUPPORT

Your team leaders are instantly alerted about difficult calls.

TRAINING AND EVALUATION

The data provided by callAIser™ is the ideal basis for training and evaluating your employees.

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MORE ON callAIser™

ASK OUR CUSTOMERS

CUSTOMER
CALLCENTER 11880

The German call center 11880 uses  callAIser™ for easier handling their customers. Watch the german news report on the topic.

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callAIser™
FACT SHEET

callAIser™ provides you with many powerful features to increase the performance in your call center. Learn more about it at a glance in the callAIser™ fact sheet.


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callAIser™ IN THE NEWS:
“TAGESTHEMEN” REPORT

The success story of 11880 and audEERING was covered in detail
by the German news broadcast “Tagesthemen”.

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YOUR PERSONAL CONTACT

Bernd Zeilmaier
Director Business Development

bzeilmaier@audeering.com
+49 8105 775 615 0

PERSONAL CONTACT

GET IN TOUCH WITH audEERING

Are you interested in what callAIser™ can do for your business? Our team at audEERING is ready to help.

FURTHER QUESTIONS ON callAIser™ ?

FIND ANSWERS IN OUR FAQ

How does callAIser™ work?

The callAIser™ Client is a lightweight software component that runs unobtrusively in the background of every agent PC and hooks into each incoming and outgoing call. Captured audio data is streamed in real-time to an on-premise compute server which analyses the data using our latest AI-based voice analysis techniques. Results are stored in a database which acts as real-time data repository and long-term archive for your own customized analytics solutions.

How can I try callAIser™?

There are trial licenses available. Please do not hesitate to get in touch with our Director Business Development Bernd Zeilmaier . He will discuss with you our licensing options and other license plans.

Is callAIser™ compatible with my call center software and infrastructure?

The core technology behind callAIser™ is compatible with any call-center telephone system that uses softphone-based clients for their agents. callAIser™ is optimzed  for Genesys Interaction Workspace and many more Platforms. Please contact us so for more information on callAIser™ software compatibility.

How is callAIser™ integrated into my infrastructure?

Since callAIser™ hooks into calls directly on the agent PCs and does not interfere with the underlying telephone system, the integration is as simple as:

  • providing a reasonably-sized server or VM in your network where our IT experts  can install the backend analysis module
  • installing the callAIser client on agent PCs
  • using the callAiser database interface to build custom analytics and monitoring  solutions

What is the analysis output that I get?

callAIser™ provides the following metrics in real time for every active call, watch also our demo video on the main features:

  • Gender of agent and caller (male/female with probability)
  • Estimated age of agent and caller (in years)
  • Agent friendliness indicator
  •  Caller anger indicator
  • Arousal, Valence, Dominance emotion dimensions (patented/patent-pending VocEmoApI technology)
  •  Speaker time metrics
  •  Interruption detection
  •  Speech start/end events

Is callAIser™ compliant with GDPR policies? How is data privacy and data security ensured?

callAIser™ fully adheres to GDPR regulations. By default, no personal data (including audio data) is stored on local or remote servers, not even temporarily. callAIser™ does not require an Internet connection and fully runs within your local network, i.e. no data ever leaves the Intranet.