Customer Case Studies
audEERING in practice
At audEERING, we bring audio intelligence into real-world applications. Discover how companies use our technology to turn voice into actionable insights and build products powered by Expression Recognition.
Turning sales conversations into measurable conversion drivers.
Optimizing audio for real-time environments.
Enhancing live customer interactions.
Accelerating game testing through player reactions.
Scaling patient communication training.
Detecting early signals of well-being through voice.
February 2023
When the voice reveals what words leave unsaid
How audEERING uses audio AI to measure seafarers’ mental well-being and why this matters for every company with remote teams.
Challenge
31 crew members, at sea for months on end, far from family and their social circles. Stress, isolation, and exhaustion are part of their daily work routine. Yet these issues often remain invisible until it’s too late.
Companies lack a scalable, objective method to detect emotional distress early on – without stigma, without time-consuming surveys, directly in the work context.
Solution
In a pilot project with TORM, Hilo, and Safetytech Accelerator, audEERING analyzed voice recordings from the crew’s daily work under real-world conditions that is, from natural communication and without interrupting operations.
The technology evaluates acoustic features such as pitch, tempo, vocal tension, and rhythm. This yields three measurement dimensions: arousal (level of activation: calm to excited), valence (emotional value: negative to positive), and dominance (sense of control: little to much influence). Together, they generate a real-time acoustic picture of a person’s emotional state.
Results
The result is not a personality profile, but a continuous signal:
– Where is exhaustion building?
– Where is the team dynamic shifting?
– Where would early intervention be advisable?
The pilot project demonstrated that human expression states can be reliably extracted from speech under real working conditions. What was previously only accessible through surveys or clinical assessments is now available as a continuous, objective signal.
For companies, this represents a fundamental shift in perspective: away from reactive crisis management toward an early warning system that identifies patterns of strain before they result in absences or safety risks. Mental health thus becomes manageable – not as a gesture of care, but as a measurable operational factor.
These technologies can save lives. Their success depends not just on capability, but on understanding human factors. Real-world pilots like the collaboration between Hilo, Torm, and audEERING are essential to unlocking their full potential.
April 2024
How audio AI and virtual simulations transform patient communication
Patient communication is not a soft skill in healthcare. It is a critical capability that directly affects outcomes. Yet it is largely learned on the job, often in situations where there is little room for error.
Challenge
The Simulation Crew, a Dutch company specializing in immersive training simulations and serious games, set out to improve how healthcare professionals learn communication and social interaction skills. Their focus: creating realistic virtual environments where users can safely develop these capabilities.
Hospitals are high-stakes environments where every interaction counts. New staff must quickly learn how to communicate with patients who may be anxious, overwhelmed, or in distress. Yet traditional training methods rely heavily on theory or limited real-world practice, both of which have clear limitations.
What is missing is a safe, scalable way to train interpersonal skills under realistic conditions, without exposing real patients to potential mistakes.
Solution
In collaboration with The Simulation Crew, immersive virtual training environments were developed to bridge this gap. Within these simulations, healthcare professionals interact with lifelike virtual patients in a realisitic 3D hospital setting. These characters are powered by audEERING’s audio AI, enabling real-time analysis of vocal cues and adaptive behavioral responses.
The system captures acoustic features such as tone, tempo, and vocal tension to interpret human expression states. Based on this, virtual patients react dynamically to the communication style of the healthcare professionals, mirroring situations such as nervousness, frustration, or emotional distress.
Results
Healthcare professionals practice critical interactions in a realistic yet fully safe environment. The simulations make the effects of communication directly observable, enabling healthcare professionals to adjust their behavior and improve continuously. Rather than relying on theory alone, they build skills that can be transferred to real clinical situations.
Initial use shows clear benefits: improved confidence in patient interactions, more consistent communication approaches, and faster onboarding of new staff.
A future where our interactions with computers and virtual characters are emotionless was not an option for us. So, we were glad to find audEERING and use their entertAIn solution for emotion AI in our Virtual Reality product. It helped us add a new layer of emotional interaction to our scenarios in VR.”
June 2024
Revealing what drives sales performance
Sales success is determined in conversations. Subtle vocal signals shape trust, influence decisions, and ultimately drive revenue. In practice, these signals are rarely captured or used in a structured way.
Challenge
Sales teams operate under constant pressure to perform, but their communication is largely evaluated based on outcomes rather than behavior. CRM systems show what happened, not how it happened. Coaching relies on limited samples and subjective judgment, which makes it difficult to identify consistent patterns across teams.
SalesBoost, a provider of digital training solutions focused on measurable behavior change, set out to improve how sales professionals develop high-impact communication skills. Yet critical moments in customer interactions remain difficult to capture and translate into structured learning. As a result, opportunities for targeted improvement are often missed.
Solution
In collaboration with SalesBoost, digital training environments were enhanced to make sales communication measurable and trainable in a structured way. Sales professionals engage in realistic conversation scenarios that reflect everyday customer interactions.
audEERING’s audio AI analyzes vocal behavior in real time, capturing acoustic features such as tone, tempo, and vocal dynamics to interpret expression states. Based on this, the system provides direct feedback on how communication influences the course of the conversation.
This makes communication immediately actionable and turns each interaction into a focused learning experience.
Results
Sales organizations gain direct visibility into how communication influences performance. Instead of relying on assumptions, they can identify effective interaction patterns and refine them systematically. This leads to more confident sales conversations and faster onboarding of new team members.
Training outcomes show strong retention effects, with up to 90% of knowledge retained through the SalesBoost approach. On the customer side, this translates into up to a 300% increase in quarterly targets and a 20-point improvement in guest service scores after training.
This patent confirms the revolutionary nature of our training program that boosts knowledge, confidence, and most importantly performance. We’ve leveraged technology to allow business professionals to develop and change the behaviors they need to be successful, and we’ve done it at a substantially lower cost than traditional training methods.
June 2024
Driving customer satisfaction through measurable communication
Customer satisfaction in call centers is shaped in every interaction. The way agents communicate influences trust, loyalty, and long-term value. At the same time, the patterns behind successful conversations are often not visible.
Challenge
Call center agents face the constant challenge of handling emotionally charged conversations. Turning frustrated or angry callers into satisfied customers requires not only experience, but also real-time awareness of how interactions evolve.
Most performance metrics focus on results such as resolution rates or satisfaction scores. These metrics do not show how conversations actually develop. Agents receive little support in understanding customer signals during live calls. Coaching is often based on selected recordings instead of continuous feedback.
11880 Solutions aimed to strengthen agent performance by improving how communication is understood and managed during real interactions.
Solution
In collaboration with 11880 Solutions, audEERING introduced its audio AI technology to make vocal behavior measurable and actionable in real time.
The system analyzes acoustic features such as tone, tempo, and vocal dynamics to interpret expression states of both callers and agents. These insights are translated into intuitive visual feedback (green und red emoticon) during live calls, enabling agents to immediately recognize emotional signals and adapt their communication accordingly.
By making these subtle vocal cues visible, agents gain continuous guidance throughout the interaction. They can track how conversations evolve, for example, when a frustrated caller becomes more satisfied, turning each call into a learning opportunity.
With audEERING’s technology, call center operations gain direct visibility into how communication influences customer satisfaction.
Agents improved their ability to adapt to callers by an average of 10%, while the potential for conflict decreased by around 50%. Conversations became more controlled and outcomes more consistent.
Employee feedback further highlights the impact:
- 78% of agents report that the system significantly helps them turn dissatisfied customers into satisfied ones.
- 82% feel strongly motivated when successfully improving customer interactions.
Results
Team leaders also benefit from enhanced transparency and support:
- 98% say the system strengthens their ability to lead and coach teams.
- 94% report improved overall performance.
- 80% see better support in handling highly emotional customer situations.
By transforming real-time communication into structured insights, audEERING enables more confident agents, more effective coaching, and consistently higher customer satisfaction.
May 2024
Significant time savings for game tests with voice analysis
Player reactions tell the real story of a game. But when feedback arrives as hours of unstructured audio, the signal gets lost in the volume.
Challenge
Game studios depend on authentic player feedback to make informed development decisions. PlaytestCloud is an all-in-one platform for mobile game testing across prototyping, development, and release. Registered testers play new titles, narrate their experiences, and capture what players truly feel, giving developers a direct window into user experience. But extracting that insight meant hours of manual review. Customers saw the data, but they just couldn’t act on it at scale.
Solution
PlaytestCloud sought a technical solution to reduce this workload and saw strong potential in audEERING’s AI-based voice analysis technology, devAIce®. The two companies initiated a proof of concept to explore direct integration into the PlaytestCloud platform.
devAIce® analyzes the audio track of video recordings to derive emotional states across joy, anger, and sadness. Integrated into PlaytestCloud, the system runs automatically during tests, turning player reactions into structured data that is immediately available without manual effort.
Results
Game developers gain direct visibility into how players experience their product. Instead of combing through recordings, they get structured emotional feedback in real time. Customers can receive test results up to 85% faster. With this launch, over 300 customers from our entire customer base will be able to benefit.
Up to now, our customers had to manually evaluate the recordings of the game tests. With devAIce®, we are pursuing the goal of massively reducing analysis time and accelerating the user tests.
May 2024
Sound that adapts the world around you
Audio quality is shaped by the environment. Background noise, changing settings, and individual listening habits determine how clearly sound comes through. In practice, headphones rarely account for these variables in a dynamic and personalized way.
Challenge
Active Noise Cancellation has been a standard feature in premium headphones for some time. Yet conventional ANC applies a fixed approach regardless of context, leaving users to manually adjust settings as their environment changes. Jabra, a leading provider of professional audio and collaboration solutions, set out to go further: developing headphones that intelligently adapt to the user’s acoustic surroundings in real time, without requiring manual intervention.
Solution
In collaboration with audEERING, Jabra brought the Elite 85h headphones to market in just nine months. At the core of the product is audEERING’s devAIce® Acoustic Scene Detection technology, which continuously analyzes the user’s acoustic environment and adapts sound output through adaptive filtering. The AI analyzes more than 6,000 specific sound characteristics in real time to detect the current scene and apply the appropriate audio profile.
When a user moves from a noisy railway platform to a quieter train, the system detects the change and adjusts automatically. This ensures consistent voice and audio quality across environments such as public transport, the office, or home. The companion Jabra Sound+ app extends this with personalization options across three modes: Public, Commuting, and Private, each with individually configurable volume, noise reduction, and equalizer settings.
Results
The Jabra Elite 85h was recognized with 13 product innovation awards at CES 2019 and received highly positive reviews from outlets including ZDNet. The collaboration demonstrated that AI-driven acoustic scene analysis can be integrated into a consumer product at scale, delivering a listening experience that adapts to the individual rather than the other way around.
As part of Jabra’s continuous renewal of its core product portfolio, production of the Elite 85h was discontinued in mid-2023, with the underlying technology continuing to shape the development of successor products.
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